FAQS

 

Where do you ship from?

Usually we ship goods from China, and at the same time we also have a warehouse in California. Where the goods are shipped depends on the inventory of the warehouse.

What is the shipping cost?

We offer free shipping worldwide on all orders  -and no duty!

If it cannot be delivered to your area, we will contact you to cancel your order.

About Destination Duration

 

DESTINATION	DURATION
United States	15-20 days
Canada,Mexico,Rest of Europe	15-25 days
United Kingdom,France,Germany,Italy,Spain	10-15 days
Japan,Australia	10-15 days
Rest of the World	15-30days

Can I change or cancel my order?

We will process your order as soon as we receive your order. If you need to change or cancel your order, please contact us for processing.

How do I track my package?

You can track your package via the confirmed email. In addition, you can search for logistics information through the website for tracking.

May I return or exchange my glasses?

All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider.

On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.

If you have after-sales needs, you can use the communication software on the page or send an email to "sheenkelly@hotmail.com" and we will solve it for you within three working days

If you have any other questions, please contact customer service Email: sheenkelly@hotmail.com